Welcome to another episode of "BeenThere/DoneThat WhereNext?" - a series by BeenThere/DoneThat, where our host and co-founder, David Alberts, delves into conversations with industry experts.
In this episode, David sits down with Charlotte 'CLo' Lo, BeenThere/DoneThat CX Partner, YJ Freelancer of the Year (UX), iCXA/UKCXA Judge and Educator & Mentor.
Together they explore 'Living in an experience world'. CLo discusses how Brands can connect with both external and internal audiences in a meaningful way.
In each episode of this series, David poses three questions to his guests:
- What’s the biggest challenge you are facing today?
- In an ideal world, where do you imagine this could go?
- What’s the first step you would take to get us to where we need to be?